How to return your product
Should the ordered item not meet your expectations:
You should inform us by sending us an e-mail (email@example.com) within 14 days of the date of delivery.
The postage costs involved in returning the goods are at your own expense.
Once your returned items have been received by us in good order we will refund your purchase amount.
Returns procedure for money back
Please always let us know in advance that you are returning goods by sending an e-mail (firstname.lastname@example.org).
You should state at least the following:
- (company) Name
- E-mail address
- Telephone number
- Invoice number
Add the invoice (or a copy of this) to your returned goods and return this postage paid within 14 days to: The VAT Consultancy Firm B.V., attn European VAT Handbook, Gooimeer 2 A 2, 1411 DC, Naarden (The Netherlands). Once your returned goods have been processed you will receive an e-mail confirmation containing details regarding refunding the amount owed by us.
We will make the refund as quickly as possible. This will always take place within 30 days, and the amount due will be transferred to the bank account or credit card you used to make the initial payment.
Costs and risks of returns are at the purchaser’s expense.
Please note: if you use postage stamps to return a parcel you will not receive proof of postage. In this case The VAT Consultancy Firm B.V. cannot accept liability for loss of returned goods. For this reason we advise you always to have the parcel franked using parcel postage. Retain proof of postage in case the parcel needs to be traced.
Use the original delivery packaging (if possible).
Returned goods can only be accepted if:
- The products have not used;
- Sufficient postage has been paid on the returned goods.